Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the acf domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/vhosts/cloncamaravalencia.startgodev.es/httpdocs/wp-includes/functions.php on line 6121

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the schema-and-structured-data-for-wp domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/vhosts/cloncamaravalencia.startgodev.es/httpdocs/wp-includes/functions.php on line 6121

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the wordfence domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/vhosts/cloncamaravalencia.startgodev.es/httpdocs/wp-includes/functions.php on line 6121

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the complianz-gdpr domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/vhosts/cloncamaravalencia.startgodev.es/httpdocs/wp-includes/functions.php on line 6121

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the schema-and-structured-data-for-wp domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/vhosts/cloncamaravalencia.startgodev.es/httpdocs/wp-includes/functions.php on line 6121

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the wordpress-seo domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/vhosts/cloncamaravalencia.startgodev.es/httpdocs/wp-includes/functions.php on line 6121
Auxiliar de comercio - Cámara Valencia
Suscripción Boletines

Auxiliar de comercio

Te ofrecemos cursos gratuitos para acercarte a las necesidades de empleo de las empresas

FECHAS Y DURACIÓN

mensual (ver fechas)
100 horas

Descargar programa

DIRIGIDO A

Aquellos jóvenes, beneficiarios del Sistema Nacional de Garantía Juvenil, que quieran formarse para trabajar en el sector del comercio.

OBJETIVOS

Identificar las estrategias orientadas a la mejora de la atención, comunicación y servicio al cliente, siendo capaz de aplicar los programas de calidad en el servicio y medir la satisfacción del cliente en el área de comercio.

PROGRAMA

  • ​Módulo I. CALIDAD Y SERVICIO: ALGUNAS DEFINICIONES
  • Módulo II. LA IMPORTANCIA DE LA CALIDAD DEL SERVICIO
  • Módulo III. GESTIÓN DE LA CALIDAD EN EL SERVICIO
  • Módulo IV. GESTIÓN DE LA CALIDAD EN EL SERVICIO
  • Módulo V. LA COMUNICACIÓN DEL SERVICIO
  • Módulo VI. LAS NORMAS DE CALIDAD DEL SERVICIO
  • Módulo VII. CALIDAD Y SERVICIO: ASPECTOS GENERALES
  • Módulo VIII. LA CAZA DE ERRORES
  • Módulo IX. MEDIR LA SATISFACCIÓN DEL CLIENTE
  • Módulo X. ¿CÓMO LANZAR UN PROGRAMA DE CALIDAD?
  • Módulo XI. ATENCIÓN TELEFÓNICA EN LA GESTIÓN DE LA CALIDAD DEL SERVICIO
  • Módulo XII. EJEMPLOS DE MALA CALIDAD EN EL SERVICIO

©Cámara Oficial de Comercio, Industria, Servicios y Navegación de València 2023 – CIF: Q4673002D – Aviso legal · Política de Cookies · Política de privacidad